TERMS OF DELIVERY

 Shopping with us should be a positive experience from order to delivery. Our goal is to deliver all products neatly and well packaged. In order to minimize the environmental impact, we reuse as much packaging as possible to minimize the use of plastic in our deliveries. 

Delivery time 
The standard delivery time is 3-5 working days for stock items. During the month of July and public holidays, the delivery time can be 5-7 working days. When delivery times are given in days or weeks, these are approximate. If there is a delay of more than 5 working days, you will be contacted for a new delivery time. 
We reserve the right for unforeseen delays in deliveries due to our suppliers or the postal service. Compensation is not paid in the event of a possible delivery delay. You as a customer always have the right to cancel the purchase in case of delivery delays. 

Shipping 

We deliver to Sweden, Denmark, Finland, Netherlands, Belgium, France and Germany. 

Hayven sends your goods with DHL , UPS or Postnord. All deliveries to agents are notified via SMS or e-mail, so be careful when entering your details. 

When you have received a notification via SMS, letter or e-mail, your package is available for collection at the appointed representative. Take the shipment number with you, if necessary. PIN code and your ID. The package remains with the agent for 14 days, after which the package is sent back to Hayven (read more about this under unclaimed packages.) 

Delivery within Sweden

SEK 69 to agent *
*Shipping costs SEK 69-399 may be added for bulky and extra heavy deliveries

Agent - Delivery takes place to an agent near you. It is the freight company system that chooses which representative is closest, based on your zip code. 

Home delivery - If you wish home delivery of heavier and bulkier packages, this choice can be made at checkout with an additional cost. If your package is delivered directly to your home with DHL, this will take place on non-holiday weekdays during the day and you will be notified of the delivery day and the time interval that you need to be available to receive the delivery. If you should miss receiving the delivery, DHL can run it out to you again. Then a cost of SEK 150 will be added to the shipping company, which will be invoiced via Hayven.

Please note that Hayven does not take responsibility for any extra customs or import charges for deliveries to countries outside Sweden, this is fully the responsibility of the customer. 

Unclaimed goods
Hayven charges 40 eur within Sweden and 70 eur outside Sweden for unclaimed packages to cover our shipping and handling costs. Unredeemed packages are not covered by the right of withdrawal or money back according to the Distance and Home Sales Act.

Delivery outside of Sweden
Delivery cost is based on weight and calculated at checkout.